Frequent Asked Questions

Do you do rental or purchase of dresses only? 

Since our physical shop is closed in March 2024, all our items are for sale only. They can be purchased on the web from April - June, 2024.

What sizes are your sample dresses?

We stock mostly US size 0-6 depending on the designers/brands. 

If I choose my dress, how does payment work?

We ask for full payment on all our orders. We also accept FPS for local orders, credit cards and paypal on our website.

Shipping

All Hong Kong/Macau/Taiwan orders are shipped via SF express, typically within 1 to 3 business days. 

We ship internationally via Hong Kong speedpost with tracking number, typically within 5 to 7 business days. Shipping pricing varies depending on the shipping location and the weight of the shipment. Please email us for quotation.

The Wed Genie is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and The Wed Genie is not responsible for any delays or other issues that may arise when shipping internationally.

The responsibility for any customs duties, foreign taxes, or other fees, which may be imposed, will rest solely with the customer. 

Please contact your local customs office if you would like to seek more information regarding taxes and duties. To comply with Export Regulations, we are required to declare the exact value of all items ordered and mark them as dutiable merchandise.

Please note if you refuse to pay the duties and taxes invoiced at the destination and request to cancel your order, all shipping fees and admin charges related to this cancelled order will be deducted from your final refund.

You will receive a Shipping Confirmation email when the package has been dispatched. All orders require a signature upon delivery.

Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery.

The Wed Genie is not responsible for any lost packages, delayed delivery, or any other issues once it has been dispatched. If your order is sent back to us by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.